Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through viretina.com and fulfilled by VIRETINA, LLC. We currently provide worldwide shipping to supported destinations, including the United States, Europe, and other international regions.

Shipping availability is subject to carrier coverage, local delivery conditions, customs requirements, import restrictions, transportation limitations, and other destination-specific factors. If an order cannot reasonably be delivered to the address provided, we may contact the customer to request updated information, discuss another available delivery option, or cancel and refund the affected order where appropriate.

Customers are responsible for supplying a complete and accurate delivery address, including the recipient’s name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information reasonably required for successful delivery.

2. Order Processing Time

Orders are normally prepared and processed within 1–4 business days after successful payment authorization and order verification. Business days do not include Saturdays, Sundays, or applicable public holidays.

Processing time is separate from carrier transit time. Orders requiring additional payment verification, address clarification, fraud screening, or another necessary review may require additional processing time. If a significant processing delay affects an order, we may contact the customer using the information provided during checkout.

Once an order has been transferred to the applicable shipping carrier or logistics provider, transportation time begins and the shipment becomes subject to the carrier’s delivery network and operational schedule.

3. Shipping Methods & Logistics Providers

We use third-party shipping carriers, postal operators, courier companies, regional delivery services, and international logistics providers to transport orders to supported destinations.

The carrier selected for an individual order may vary according to destination, parcel size and weight, shipping route, service availability, delivery capacity, customs requirements, and other operational considerations. International shipments may be transferred between more than one logistics provider before final delivery.

Once a parcel has entered a carrier’s network, transportation, routing, scanning, customs presentation, local transfer, and final delivery are generally carried out by the applicable third-party logistics providers.

4. Estimated Shipping & Delivery Times

Estimated delivery times after order processing are generally as follows:

United States: approximately 5–9 business days.
Europe: approximately 7–15 business days.
Other supported international destinations: approximately 10–20 business days.

These periods are estimates and do not constitute guaranteed delivery dates. Actual delivery time may be affected by carrier operations, destination accessibility, customs clearance, security inspections, local postal conditions, weather, public holidays, transportation interruptions, unusually high shipment volumes, or other circumstances outside our reasonable control.

International shipments may require additional time where customs authorities request documentation, the recipient must provide further information, or the parcel is selected for customs review.

5. Shipping Fees & Free Shipping Thresholds

Shipping charges are determined according to the delivery destination. Our standard shipping structure is:

United States: standard shipping is €5.99. Orders reaching the applicable order value of €99.00 qualify for free shipping.

Europe: standard shipping is €9.99. Orders reaching the applicable order value of €149.00 qualify for free shipping.

Other supported international destinations: standard shipping is €16.99.

The applicable shipping charge and any free-shipping eligibility will be determined according to the delivery destination and qualifying order value at checkout. Customs duties, import taxes, local government charges, and similar destination fees are separate from the shipping charges described above unless expressly stated otherwise.

6. Shipment Confirmation & Tracking

Once an order has been dispatched and tracking information becomes available, the customer may receive a shipment confirmation containing the applicable tracking number or other shipment information.

Carrier tracking information may not appear immediately after dispatch. Tracking records normally begin updating within approximately 48–72 hours after the parcel has been collected or accepted by the carrier. A tracking number may therefore be available before the carrier displays the first movement or scan.

Tracking may temporarily stop updating while a parcel moves between logistics facilities, crosses borders, undergoes customs review, or is transferred to another local delivery provider. A temporary absence of tracking activity does not necessarily indicate that the shipment has stopped moving.

Customers should monitor the applicable tracking information after dispatch and contact us at [email protected] if a shipment appears to have experienced an unusual or extended delay.

7. Delivery, Signature & Proof of Receipt

Delivery is generally considered completed when the applicable carrier records the parcel as delivered to the shipping address provided with the order. Depending on the carrier, destination, order value, or local requirements, proof of delivery may include a delivery scan, signature, recipient confirmation, photograph, secure-location delivery, or another form of carrier-recorded confirmation.

Certain shipments may require a signature or recipient confirmation. Customers are responsible for ensuring that an authorized person is reasonably available to receive the parcel where such confirmation is required.

If a delivery attempt is unsuccessful, the carrier may attempt redelivery, provide collection instructions, hold the parcel at a local facility, or return the shipment according to its applicable procedures. Customers should follow carrier instructions within the time provided.

If tracking shows a parcel as delivered but it cannot be located, customers should first check the delivery location, household members, building reception, secure delivery locations, neighbors where appropriate, and any notice supplied by the carrier before contacting us for further assistance.

8. Damaged, Incorrect or Compromised Packages

Customers should inspect the parcel and merchandise as soon as reasonably possible after delivery. If an order arrives damaged, contains incorrect merchandise, appears materially compromised during transportation, or is missing merchandise, please contact us at [email protected] within 48 hours of delivery.

When reporting a shipping-related issue, please provide the order number, a clear explanation of the problem, and photographs showing the outer packaging, shipping label, internal packaging, affected merchandise, and visible damage where applicable.

Customers should retain the original packaging and affected merchandise until the matter has been reviewed because the carrier or logistics provider may require photographs, packaging, or other supporting evidence as part of a transportation investigation.

After reviewing the available information, we may provide an appropriate resolution according to the circumstances of the shipment and our applicable return, refund, or replacement procedures.

9. Customs Duties, Import Taxes & International Charges

Orders delivered within the United States are domestic shipments for the purposes of this policy and are therefore not subject to international import customs duties.

Orders delivered to destinations outside the United States may be subject to customs duties, import taxes, value-added taxes, brokerage charges, customs handling charges, administrative fees, or other government-imposed charges according to the applicable destination laws and regulations.

Unless expressly stated otherwise at checkout, such international duties, taxes, brokerage charges, and other destination-specific fees are the responsibility of the recipient or customer. These amounts are assessed by government authorities, customs agencies, carriers, or other third parties and are not controlled by VIRETINA, LLC.

Customers are responsible for complying with applicable import requirements and providing information reasonably requested by customs authorities or the carrier. Customs procedures may delay delivery and remain outside our direct operational control.

10. Delivery Delays, Address Problems & Shipping Assistance

Customers are responsible for reviewing their shipping information before submitting an order. If an address correction is required, please contact us as soon as possible at [email protected]. We will make reasonable efforts to update information before dispatch, but changes cannot be guaranteed after an order has entered processing or has been transferred to a carrier.

We are not responsible for delays caused by incomplete or incorrect addresses, recipient unavailability, customs inspections, import restrictions, carrier interruptions, severe weather, natural events, transportation disruption, public holidays, local delivery restrictions, or other circumstances outside our reasonable control.

If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to collect the shipment, customs-related issues, or another recipient-related reason, we will review the returned parcel and contact the customer regarding the available next steps.

For questions concerning processing, tracking, delivery, damaged packages, or other shipping matters, customers may contact VIRETINA, LLC through [email protected]. Please include the applicable order number and sufficient information for us to identify and review the shipment.

Shipping estimates, carrier availability, and destination-specific delivery conditions may change because of operational circumstances. Customers should therefore review the shipping information displayed at checkout together with the tracking information associated with their individual shipment.